Thursday, December 04, 2014

Vz CS Week Superhero Style

"This CS week is legit" – a feedback from one happy camper. Customer Service Appreciation Week is an international event celebrating and recognizing the importance of providing excellent service to both our internal and external customers. Verizon Alabang NOC joined the celebration with this year’s theme Super Hero Difference: Going above and beyond the call of duty for our customers – like a Super Hero!”. It was held last October 6-10 and everyone showed tremendous support! Like the previous years, different activities, food and games were enjoyed by the entire center. Okay, hold on. I will make kwento the way I would since this is my personal blog, but I submitted my “write up” for the company newsletter – most of which included the words in this post, but obviously not the Tagalog side comments.

Going back, a week-long event like this does not unfold on its own. A brilliant idea was offered by one of the supervisors to have representatives from each line of business be part of organizing the event as well as having representatives take charge of the various activities to be held contrary to what we’ve been practicing in the previous years when only one or 2  group/s took charge. A committee was formed and they put a lot of effort in preparing for the event; coming up with activities and making arrangements with suppliers to make sure everyone will have a good time. I heard some food supplier fiasco story – let’s just say it involved one “happy” bee.

Despite that, it was a fantastic week! Each day, there was a fun game to play and game masters changed daily per LOB which encouraged the entire center to be more involved. If only I had done better with the “Play by a thread” game – I know I could’ve done better. Oh regrets -_-

This year’s daily activities were also very engaging; I mean who doesn’t like to sing their hearts out with the Videoke right? (ilabas ang listahan ng videokeable songs!!)

The center’s mood also lightened with the jazzed up bays as each LOB showed creativity and spatial design skills in building their superhero headquarters. Some even performed a short skit during the presentation which was very entertaining – I wish I could’ve seen those.

Yzza: Minz lika Sali tayo. Tayo ang taong bayan. (in short: "extra"/cameo - taong bayan na issave ni Batman (Zeki) from Joker(Lem))

Amongst the notable bay decors, I was personally impressed with the life-size red telephone booth! I’m obsessed with Red Telephone Booths! (side note – Whistlestop West Gate, booth walang telephone) And of course there was dancing (and yes, only via Kinect, but that still constituted as dancing; maybe Guitar Hero next year for the non-dancers) and then cake! And speaking of cake, people also responded positively to the food selection this year. (“nung ICG nag organize, siomai siomai lang”-anonymous; hahah seriously, I didn’t say it, let’s just say, words came from someone close to me) SNR chicken for the win – extra rice please! One of the main highlights of the occasion was the spectacle of superhero costumes. How often do you see your manager donning a wig and a cape? Even impressive cardboard cutouts to make Batman come to life!  Nice one Zeki and Aya!

This event was a hit not just because of the people who organized it. Everyone contributed to the success of this year’s CSAW. The bar was set pretty high and I’m sure people will look forward to more successful events at our site in the future.

Red Telephone Booth and Superman

crush ^^ hihi

It's raining Pizza!

ICG's Batcave; Yzza the taong bayan (girl with glasses). Boss Chow (wearing a wig) so kyot as SuperGirl 

That's me dancing to the tune of Riri's Umbrella

6 years in Verizon and this is by far the most memorable CS week I have ever experienced. (This is my) first time to wear a costume too in my entire life.” - Boss Chow

Coming from CS week committee, the participation of the employees was overwhelming. True to its theme, we made impact” - Jacee

"Starbucks? Di pa ko nakakain nito dati,pero masarap!” - Anonymous

The food was great! Games were challenging, and everyone participated in the bay decorations which showed team work of different groups” - Mr. Pacio

something infiniteLy interesting

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